FAQ - Frequently Asked Questions
SHIPPING & DELIVERY
Q: How long does shipping take? A: Standard shipping takes approximately 6-12 business days. We process orders within 1-2 business days and provide tracking information once your order ships.
Q: Do you offer international shipping? A: Yes! We ship worldwide. Shipping times may vary depending on your location.
Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status. RETURNS & REFUNDS
Q: What is your return policy?A: We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it for a full refund or exchange.
Q: How do I start a return? A: Contact our customer service team at support@comfortly.com with your order number, and we'll guide you through the process.
Q: Who pays for return shipping? A: We provide free returns on all orders. Your satisfaction is our priority.
SIZING & FITQ: How do I find my correct size? A: Check our detailed size guide on each product page. We recommend measuring yourself and comparing to our size chart for the best fit.
Q: What if my bra doesn't fit?
A: No problem! We offer free exchanges. Simply contact us and we'll help you find your perfect size.
Q: Do your bras run true to size?
A: Yes, our bras are designed to fit true to size. However, if you're between sizes, we recommend sizing up for maximum comfort.PRODUCT INFORMATION
Q: What is Jelly Technology?
A: Our revolutionary Jelly Technology is an innovative, adaptive support system that moves with your body. It provides gentle lift and support exactly where you need it—without uncomfortable wires.
Q: Are your bras really wireless?
A: Yes! All Comfortly bras are 100% wireless. We've engineered them to provide full support and lift without any underwires.
Q: How do I care for my Comfortly bra?
A: Hand wash in cold water with mild detergent and lay flat to dry. Avoid machine washing and tumble drying to maintain the integrity of the Jelly Technology.
Q: Are your bras suitable for sensitive skin?
A: Absolutely! Our bras are made with soft, breathable materials that are gentle on sensitive skin. The wireless design eliminates pressure points and irritation.ORDERS & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, and other secure payment methods.
Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us immediately at support@comfortly.com. Once an order is processed, we cannot make changes.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter to receive exclusive offers and be the first to know about sales and promotions.STILL HAVE QUESTIONS?Can't find what you're looking for?
Contact our customer service team at support@comfortly.com and we'll be happy to help!Join over 50,000 women experiencing comfort without compromise 💜